EMPLOYER EXTRA: Customer Service Specialists 1
/ / EMPLOYER EXTRA: Customer Service Specialists

EMPLOYER EXTRA: Customer Service Specialists

Extra Extra: GetixHealth

Position Summary:

  • The functions described in this position will be responsible to ensure that healthcare accounts assigned from the clients are billed and paid both accurately and timely.
  • These functions are performed in accordance with applicable laws and regulations and GetixHealth’s policies and procedures.
  • Medical Collections
  • Responding to telephone inquiries (inbound/outbound), utilizing standard procedures and scripts.
  • Gathering information, performing research and resolving customer inquiries.
  • Communicate appropriate options for resolution in a timely manner.
  • Inform customers/patients about services available and assess their needs.
  • Schedule work to ensure accurate phone coverage, prioritize calls and escalate as required.
  • Assist in planning and implementing department goals and make recommendations to management to improve efficiency and effectiveness.

Other duties as assigned:

  • Successful accomplishments and primary accountabilities of this position will depend upon establishing and maintaining effective working relationships with a variety of people both inside and outside of the functional area.
  • Such people may include, but are not limited to: interdepartmental leadership, education and development, the patient, client hospital staff, government, insurance company representatives, vendors, compliance, finance, decision support and contact management as well as GetixHealth’ s officers, senior management, and staff.

Education and Experience:

  • High school diploma or college degree from an accredited college or university
  • Two to five years industry experience in medical revenue cycle management is required
  • Medical experience, either practical or classroom knowledge needed
  • Proven understanding of the medical revenue cycle
  • Demonstrated excellent verbal, written and interpersonal communication skills
  • Demonstrated knowledge of HIPAA rules and regulations
  • Attention to detail
  • Good attendance record
  • Proven ability to work collaboratively in a team environment
  • Demonstrated ability to perform work in alignment with company mission and values
  • Proven PC proficiency in MS Office Suite Applications
  • Work environment / Physical requirements
  • Work environment is an office location.
  • The position requires the dexterity to operate office equipment such as a personal computer, keyboard, mouse and telephone
  • Occasional lifting may be required up to 25 lbs.
  • Must be able to sit for extended periods of time with frequent bending and stooping

Additional Notes:

  • Must be able to work any 8 hr. shift, Monday – Friday and occasional Saturdays

GetixHealth is an equal employment opportunity employer. Requirements None


To apply, go to: www.getixhealth.com/careers

For inquiries contact: Michelle Mathis Senior Recruiter – Talent Acquisition

713-414-5333 office 832-455-1983 cell

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